Shipping Policy

At K9 Clean, our customers are at the heart of everything we do. Our goal is to ensure that every customer has a positive experience with us. We are proud of the quality of our products and the service we provide.

To ensure your order goes as smoothly as possible, please read our shipping policy carefully before placing an order. We believe transparency is the foundation of trust, and we want to make sure you have a clear understanding of our shipping terms.

Processing Time

We usually dispatch orders within 24 hours of receiving them. However, during periods of high demand, order processing may take up to 5 business days.

We always do our best to get your order shipped as quickly as possible.

Delivery Time

We currently ship only within Australia, and shipping is free on all orders.

Please note that delays within the postal and courier network can sometimes be unavoidable. All delivery times are therefore estimates only, and we cannot guarantee a specific delivery date.

Area	Estimated Delivery Time
Australia	4–8 business days

Delivery times may vary depending on your location, particularly for regional and remote areas.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this tracking number to follow the progress of your delivery through our order tracking page.

Please note that it may take 1–3 business days for tracking information to become available after your order has been dispatched.

If you do not receive a tracking number, or if your tracking number is not working, please contact us at support@k9cleanau.com

Unexpected Delays

In some cases, delivery may take longer than the estimated delivery times listed above. Most delays are caused by circumstances outside our control, including courier delays, severe weather, public holidays, or increased parcel volumes.

If your parcel has been in transit for an unusually long time, please contact us. We will do our best to assist you and help find a solution.

Pre-Ordered or Backordered Items

If your order contains a pre-ordered or backordered item, we will ship all available items without unnecessary delay. Pre-ordered or backordered items will be shipped as soon as they become available.

If you order multiple items and initially receive only part of your order, there is no need to worry. The remaining items will be shipped as soon as they become available.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and correct.

Because we aim to process and dispatch orders as quickly as possible, there is only a short window in which we may be able to update an incorrect shipping address.

If you believe you have entered the wrong delivery address, please contact us immediately at support@k9cleanau.com

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Returns

Your purchase is protected by our 60-day money-back guarantee.

If you are not completely satisfied with your purchase, please refer to our return policy for full details on how to request a return or refund.

Lost or Stolen Packages

K9 Clean is not responsible for parcels that are lost or stolen after they have been marked as delivered to the address provided at checkout.

If your tracking information shows that your parcel has been delivered but you have not received it, please first check around your property, with other members of your household, and with neighbours where appropriate.

If you are still unable to locate the parcel, please report the issue directly to the relevant courier using the tracking information provided in your shipping confirmation email.

If you have any further questions or need assistance, please contact us at support@k9cleanau.com